Terms of Service
Last updated:
These Terms of Service (“Terms”) govern your use of reeltee.shop and any purchase you make from Reel Tee, 9 Livingston Dr, Howell, NJ 07731, US. By using the site or placing an order, you agree to these Terms and to the policies they refer to. They are written to be read once, start to finish, by someone buying a gift for a man who fishes. Nothing in these Terms limits any right you have under a consumer protection law that cannot be waived.
Key points
- Prices are in US dollars. The total is shown at checkout before you pay.
- Shipping is free to the United States, Canada, Australia and New Zealand, with no minimum order and no coupon. We do not ship anywhere else.
- Orders take 1–3 business days to make and 7–14 business days in transit. These are estimates.
- You can cancel or change an order within 24 hours of placing it, by email.
- Every product, personalised items included, can be returned within 60 days of delivery for any reason, and we email a free return label.
- On personalised items we print exactly what you type. There is no proof step.
- These Terms are governed by the laws of New Jersey. Questions go to support@reeltee.shop.
1. Using the site
You may use the site to browse and to buy products for yourself or as gifts. You must be old enough to form a binding contract where you live, or have a parent’s or guardian’s permission. You do not need an account to place an order. If you choose to create one, keep the login details to yourself and tell us straight away if you think someone else has used it.
The homepage is drawn as an open tackle box, with each tray leading to a department. The logbook strip on the homepage shows made-up example entries. They are illustrations of how the products get used, not customer reviews and not records of real trips.
2. Products, images and descriptions
Reel Tee sells fishing apparel and gifts with original designs: graphic tees, hooded long sleeve shirts, a pullover hoodie, a crewneck sweatshirt, mesh-back trucker hats and coffee mugs, plus four personalised items. We describe each product as accurately as we can, including its colours, its sizes and what is printed on it. Colours can look a little different from one screen to the next, and some product images are digital previews of the design on the garment.
Adult sizes run from S to 5XL on every tee, long sleeve, hoodie and sweatshirt. Hats are one size with an adjustable snap closure. Mugs are one size. The Size Guide explains how to choose a size by measuring a shirt he already owns. If the item you receive is damaged, defective, the wrong item, or printed differently from what was ordered, that is our error and it is covered by the Returns & Exchanges Policy.
3. Personalised items
Four products carry wording that you supply: a boat name with an optional hailing port (the home port lettered under a boat’s name), a name on a hat, a name and a lake on a mug, a “since” year. These rules apply to them.
- We print exactly what you type. A plate beside the fields repeats your wording as you type it, so you can read it back. Check the spelling of the boat, the lake and the name there. We do not send a proof or a mockup before production.
- Each field has a character limit, shown on the product page. Boat names are printed in capitals. An optional line left empty is simply left off the print.
- A spelling you typed is not our error, but you are not stuck with it. Inside 24 hours you can ask us to change it. After that, the item can still be returned within 60 days under the ordinary returns rule, with our free label.
- We do not print brand names, team names, logos or anyone else’s trademarks. An order that asks for one is cancelled and refunded. The Intellectual Property Policy sets out what that covers.
- You are responsible for the wording you supply. By typing it, you confirm you have the right to use it and that it is not unlawful, threatening or hateful. We may decline wording of that kind and refund the order.
4. Prices and availability
Prices are shown in US dollars and may change at any time before you place an order. The price on the product page on the day you order is the price that counts. On sized garments, 2XL and 3XL cost $2 more than the base price, and 4XL and 5XL cost $4 more. On the boat crew shirt, a name on the sleeve adds $4 when that field is filled in. Each of these shows in the price before you add the item to your cart.
Import duties and taxes on parcels to Canada, Australia and New Zealand depend on the destination country’s own rules. They are not part of our prices.
If a product is shown at a plainly wrong price, or becomes unavailable after you order it, we will email you and either correct the order with your agreement or cancel it. Refunds for cancelled orders are sent within 7 days.
5. Orders and acceptance
Placing an order is an offer to buy. We accept it when we send the order confirmation email to the address you gave at checkout. Please read that email when it arrives. It lists the size, the colour and any personalisation text, and it is the simplest way to notice a mistake while there is still time to fix it.
We may refuse or cancel an order if it breaks these Terms, if it asks us to print wording we do not print, if the address is outside the four countries we ship to, or if we have good reason to suspect fraud. If we cancel an order that has been paid for, we refund it in full, within 7 days.
6. Payment
You agree to pay the total shown at checkout. The payment options available to you are shown at checkout before you pay, and the Payment Methods page explains how payment works on the site. We do not store full card numbers.
7. Shipping and delivery
We ship to the United States, Canada, Australia and New Zealand. Shipping is free to all four, with no minimum order. Orders ship from the USA. Making an order takes 1–3 business days and transit takes 7–14 business days, so a typical order arrives 8–17 business days after it is placed. Business days are Monday to Friday. Holidays and carrier delays can add days.
All delivery times are estimates, not promised dates. If the gift is for a particular day, whether Father’s Day, a birthday or the opener (the first day of a fishing season), order at least 17 business days ahead. When the carrier gives us a tracking number, we include it in the dispatch email. If a parcel is late, missing or arrives damaged, email us and we will help. The Shipping & Delivery page has the detail.
You are responsible for giving us a complete and correct shipping address. An address can be corrected within 24 hours of ordering.
8. Cancellations, returns and refunds
These three policies form part of these Terms:
| What | The rule | Full policy |
|---|---|---|
| Cancel or change an order | Within 24 hours of ordering, by email: size, colour, spelling of a name, boat or lake, or address. Refunds for cancelled orders are sent within 7 days. | Cancel or Change an Order |
| Return an item | Within 60 days of delivery, every product, any reason, including personalised items. We email a free return label. No restocking fee. | Returns & Exchanges Policy |
| Refund | Sent within 7 days of our receiving the return, to the original payment method, or as store credit if you ask. Store credit never expires. | Refund Policy |
If a statement elsewhere on the site appears to differ from those policy pages, the policy pages apply.
9. Discounts and promotions
Free shipping needs no code. If we ever publish a discount code, it applies only as its own terms describe, cannot be exchanged for cash, and cannot be combined with another code unless we say so. Ending a promotion never changes an order that has already been placed.
10. Reviews and other content you send us
If the site lets you post a review, what you post must be honest, lawful and your own work. You give us a non-exclusive, royalty-free licence to display it on the site. We may remove content that is misleading, offensive or infringes someone else’s rights. Photos you email to support are used only to deal with your request and are deleted 30 days after delivery of the related order, as the Privacy Policy explains.
11. Intellectual property
The site’s content belongs to Reel Tee or is used with permission: the name, the drawn tackle box and its trays, every product design, the product images and the text. It is protected by intellectual property law. You may not copy our designs, images or descriptions, sell them elsewhere, or make products from them. See the Intellectual Property Policy for what is permitted and the DMCA page for how to send a copyright notice.
Our designs are original. We do not use rod, reel, lure, boat, motor or apparel brand names or logos, team, league or tournament names, or characters, and we do not add them at a customer’s request.
12. Acceptable use
You must not misuse the site. That includes:
- trying to break or get around its security;
- collecting its content with automated tools, other than ordinary search engine crawling;
- placing orders with false details or with someone else’s payment details;
- using the personalisation fields to submit wording that is unlawful, abusive or infringes someone’s rights;
- interfering with other customers’ use of the site, or using it for any unlawful purpose.
13. Disclaimers and limitation of liability
We provide the site as it is and do not promise that it will always be available or free of errors. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for it. These limits do not apply to liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence, and they do not affect your statutory rights as a consumer.
We are not responsible for a delay or failure caused by events outside our reasonable control, such as severe weather, a carrier disruption or a customs hold. If such an event affects your order, email us and we will tell you what we know and what your options are under the policies above.
14. Governing law and disputes
These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-law rules. If you live in Canada, Australia or New Zealand, this does not take away any protection that the consumer law of your own country gives you and that cannot be excluded by contract.
If something has gone wrong, please email us first. Most problems with an order are settled by one or two emails, and we reply within 24 hours on business days.
15. General
If a court finds one part of these Terms unenforceable, the remaining parts stay in force. If we do not enforce a term on one occasion, we may still enforce it later. These Terms, together with the policies they link to, are the whole agreement between you and Reel Tee about your use of the site and your orders.
16. Changes to these Terms
We may update these Terms from time to time, for example when a payment provider is connected or a policy changes. The version in force on the day you place an order applies to that order. The “Last updated” date at the top shows the latest change.
17. Contact us
Questions about these Terms? Email support@reeltee.shop. Support is by email only, and replies come within 24 hours on business days, Monday to Friday. Our mailing address is Reel Tee, 9 Livingston Dr, Howell, NJ 07731, US. See also Contact Us and the FAQs.