Shipping & Delivery

Last updated: 14 November 2026

This page covers how a Reel Tee order gets from our hands to his: how long it takes to make, how long it travels, what it costs to ship (nothing), where we send parcels and what to do when one goes quiet. It applies to every order placed on reeltee.shop. Most people reading this are buying for someone who fishes and need the parcel by a certain day, so the timing comes first. If your question is not answered here, email support@reeltee.shop. We reply within 24 hours on business days.

1. How long an order takes

There are two stretches of time between checkout and the doorstep. The first is making the order, which takes 1–3 business days. The second is the journey, which takes 7–14 business days. Add them together and a typical order arrives 8–17 business days after it is placed. The numbers are the same whether the parcel is going to Ohio, Ontario, Queensland or Otago.

These are estimates, not promises of a date. Public holidays, weather and carrier backlogs can add days, and they tend to do it at the times of year when most gifts are bought. We would rather tell you the long end of the range now than have you find it out the week of his birthday.

2. How to count business days

A business day is Monday to Friday. Saturdays and Sundays do not count, and public holidays can add days on top. An order placed on a Friday night starts its first business day on Monday.

Here is the count done once, so you can copy it. Say you order a First Light Dock tee on a Monday. Making takes 1–3 business days, so it is ready somewhere between Tuesday and Thursday of that week. Transit takes 7–14 business days after that. At the short end, the parcel lands on the Thursday of the following week. At the long end, it lands on the Wednesday three weeks and two days after you ordered. In calendar terms, 17 business days from a Monday is 23 days when no holiday falls inside it.

If counting weekdays on a calendar is not how you want to spend an evening, use this instead: allow a full four weeks and you have covered the long end with a few days to spare.

3. Ordering for a date

Most orders here are gifts: Father’s Day, a birthday, Christmas, a retirement, or the opener, which is what anglers call the opening day of a fishing season. The rule of thumb is the same for all of them. Order at least 17 business days before the day you need it. Earlier is better, and it costs nothing extra, because shipping is free whenever you order.

We do not publish a last-order date for any holiday or season. A cut-off date reads like a guarantee, and nobody who hands a parcel to a carrier can honestly give one. What we can give you is the range above and the advice an angler would give about the weather: plan for the worse end of the forecast.

• A daughter buying for Father’s Day who does not fish: pick the shirt, count back 17 business days from the day you will see him, and order before that. If you are posting it on to him yourself afterwards, add your own posting time.
• An ice angler’s hoodie: first ice is the start of the hard-water season, and its date depends on the winter. A First Ice Pullover Hoodie ordered in early November has the full 17 business days to arrive before December. One ordered the week the lake freezes will show up after he has already been out.
• A Christmas gift: December is a busy month for carriers. Ordering in November is the calm way to do it. Our 60-day return window starts at delivery, so a gift that arrives early can still come back in January. The Returns & Exchanges Policy explains how.
• A crew getting ready for a trip: four people ordering matching hooded long sleeves one at a time should each order with the full 17 business days in hand. The parcels travel separately and will not arrive on the same day.

4. What shipping costs

Shipping is free on every order to the United States, Canada, Australia and New Zealand. There is no minimum order and no coupon to find. One coffee mug ships free. Six shirts ship free. The price on the product page is what you pay for the item, and checkout adds nothing for delivery.

Two things can change the item price itself, and both are shown on the product page before you add anything to the cart. Sizes 2XL and 3XL cost $2 more, and 4XL and 5XL cost $4 more. On the Custom Boat Crew Hooded Long Sleeve Shirt, a name on the sleeve adds $4 when you fill that field in. Neither has anything to do with shipping. We do not collect sales tax. The total you see at checkout is shown before you pay.

Free shipping is the delivery option checkout shows. If you need something sooner than the estimate allows, the plain answer is that we cannot promise it.

5. Where we ship

We ship to four countries: the United States, Canada, Australia and New Zealand. Checkout only offers those four. If the delivery address is anywhere else, no shipping method appears and the order cannot be placed. That is deliberate. It is not a fault with your browser.

Every order ships from the USA. We have no shop counter, showroom or pickup point, so orders cannot be collected in person.

If the delivery address is anything other than an ordinary street address, such as a P.O. box, a military address, a marina office or a parcel locker, email us before you order and we will tell you whether we can deliver there. It is quicker to ask first than to chase a parcel afterwards.

6. Parcels to Canada, Australia and New Zealand

Delivery outside the United States is free and uses the same estimate: 1–3 business days to make the order and 7–14 business days in transit. Prices on the site are in US dollars. If your card or account is in Canadian, Australian or New Zealand dollars, your bank does the conversion, and any conversion fee is your bank’s. The Payment Methods page says more about that.

Import duties and taxes depend on the destination country and on that country’s rules for parcels from abroad. They are set by the customs authority where the parcel lands. We do not set them and cannot tell you the figure. If you want to know what applies to a parcel of clothing or a mug sent to your address, your national customs or border agency publishes its current rules.

Customs clearance is part of the journey, and it is one of the places where a parcel can sit for a few days without the tracking changing. That is normal. If the estimate has passed and the parcel is still showing nothing, email us.

7. Following your order

You do not need an account to buy from us. After you order, you get an email confirming it. When the order leaves, you get a dispatch email. When the carrier gives us a tracking number, we include it in the dispatch email.

If you created an account at checkout, you can also see the status of every order under My Account, in the Orders list. The Order Tracking page explains what each status means and what to do if an email has gone missing. Check your spam or promotions folder first. Order emails end up there more often than anyone would like.

Tracking pages tend to go quiet between scans, especially while a parcel is crossing a border. A few days without an update is not a sign of a lost parcel. The estimate running out is the point to get in touch.

8. Getting the address right

Check the delivery address before you pay: name, street, apartment or unit number, town, state or province, and ZIP or postal code. Gift orders are where it goes wrong most often, because the buyer is typing somebody else’s address from memory. If he has moved to the lake house for the summer, send it to the lake house.

If you spot a mistake, email support@reeltee.shop within 24 hours of ordering. Put the order number and the word “address” in the subject line, for example “Order 1234: address correction”, and write out the full correct address in the message. Inside those 24 hours we can change it. The Cancel or Change an Order page lists everything else that can be changed in the same window.

After 24 hours, or once the parcel has left, email us anyway and we will tell you where the order stands. We cannot promise a carrier will redirect a parcel that is already moving. If a parcel is refused or cannot be delivered and comes back, email us and we will help sort out what happens next.

9. Orders with more than one item

You can put a tee, a hat and a mug in the same cart and pay once. Shipping is free for the whole order however many items are in it. If part of an order arrives and the rest does not, wait until the estimate has passed, then email us with the order number and a note of what is missing.

Crews and families sometimes place separate orders for the same design. Each order is made and shipped by itself and gets its own emails. If you want everything to arrive at one address, the simplest way is one order with one delivery address.

10. Personalised items take the same time

The four items in the Top Tray, which is our personalised department, follow the same timing as everything else: 1–3 business days to make and 7–14 business days in transit. A boat name tee does not take longer because it has his boat on it.

There is no proof or mockup step. We print exactly what you type, and the plate beside the fields on the product page reads your lettering back to you as you type it. That is the moment to check the spelling of the boat, the hailing port (the home port lettered under a boat’s name) or the lake. If you catch a misspelt lake name after ordering, you have 24 hours to email us the correction.

11. If a parcel is late or has not arrived

Count the business days first. If fewer than 17 have passed since you ordered, the parcel is still inside the estimate, even when the tracking looks stuck. If the estimate has passed and nothing has arrived, email support@reeltee.shop with your order number and the delivery address, and we will help.

If the tracking says delivered and there is no parcel, look in the usual places before you write: the porch, the side door, the mailbox, with a neighbour, at the building’s front desk, at the marina office if that is where it was sent. Then email us with the order number and tell us what the tracking shows. We will take it from there.

12. If something arrives damaged or wrong

If a mug arrives cracked, a shirt arrives with a fault, the item is not the one you ordered, or the print is different from what you typed, that is our error. Email us with the order number and a short description. A photo helps us see the problem. If you send one, it is deleted 30 days after the delivery of that order.

Items that are our error are covered by the same 60-day window as every other return, and the return costs you nothing. The process is on the Returns & Exchanges Policy page, and the money side is on the Refund Policy page.

13. Questions about shipping

Support is by email only: support@reeltee.shop. Include your order number in the subject line and we can find the order without writing back to ask. We reply within 24 hours on business days, Monday to Friday. The Help Center and the FAQs answer the questions we get most.

Reel Tee, 9 Livingston Dr, Howell, NJ 07731, US. This is our business address for correspondence. It is not a shop or a collection point.