Contact Us

Last updated: 14 November 2026

Reel Tee answers by email. There is one address, support@reeltee.shop, and every message sent to it is answered within 24 hours on business days, Monday to Friday. There is no phone line, no chat window and no contact form. That is a deliberate choice for a store that prints names: an email keeps the spelling in writing, on both sides, where nobody has to remember what was said.

How to reach us

• Email: support@reeltee.shop
• Reply time: within 24 hours on business days, Monday to Friday
• Language: English
• Ready-made subject lines: Submit a Ticket

A message sent on a Saturday or Sunday is answered on the next business day. If your question is about changing or cancelling an order, send it straight away all the same, because the 24-hour change window runs from the time you ordered. Do not hold a correction until Monday morning.

We do not run social media accounts, so a message sent to a profile using our name does not reach us. Email is the only channel.

What to put in your message

A good message gets a complete answer in one reply. A vague one gets a question back, and that costs you a day. Here is what helps.

1. A subject line that says what it is. Order number first, then the topic: Order 1234: lake name spelling. Order 1234: wrong size. Question before ordering: hat colours.
2. The order number, if you have ordered. It is in the order email you received after checkout. If you cannot find it, give the name and delivery address on the order and the date you placed it.
3. What you need, in the first sentence. Cancel this order. Change the size to 3XL. Send a return label. Tell me whether this will reach New Zealand in time.
4. The exact text, for anything personalised. Write the line as it should be printed, letter by letter, and say which line it is: boat name, hailing port, role, sleeve name, hat name, second line, mug name, lake or since year.
5. A clear photo, if something arrived damaged or misprinted. Attach it to the email. One photo of the whole item and one close up of the problem is plenty.

Please write from the email address you used at checkout if you can. If you are writing from a different one, say so and give the checkout address, so we can match you to the order.

What never to send

Do not email card numbers, security codes, bank details or passwords. We never ask for them and we have no use for them; payment happens at checkout and nowhere else. If you receive a message that claims to be from Reel Tee and asks for any of these, it is not from us. Do not reply to it. Forward it to our address so we know it is going around.

We also do not need identity documents, a date of birth or anything else about the person receiving the gift beyond the delivery address on the order.

Find your topic

Many questions are already answered on a page of their own. This table shows which one. If the page settles it, you have saved yourself the wait. If it does not, email us and mention what you read; we will pick up from there.

The Help Center gathers all of these in one place with a short summary of each.

Questions before you order

You do not need to have bought anything to write to us. Plenty of messages come from people who do not fish and want to get a gift right. Some examples of what we are glad to answer.

Which design suits him

Tell us what you know: that he fishes from a pier, that he owns a small boat, that he spends January on a frozen lake, that he has not caught anything worth mentioning since last spring. We will point you to the right tray or the right water. You can also browse by where he fishes on the homepage, which was built for exactly this.

Exact garment measurements

There is no measurement chart on the site yet. If you measure a shirt he already owns, laid flat, and send us chest, body length and sleeve, we will reply with the exact garment measurements for the product you are looking at so you can compare. The Size Guide shows how to take those three measurements.

What a personalised line will accept

Each field has a character limit, and the plate beside the fields shows what you type as you type it. If you are unsure whether a particular name, punctuation mark or year will work, or whether a wording is something we can print, ask before ordering. We do not print brand names, team names, logos or anyone else’s trademarks.

Timing for a particular day

Tell us the country and the day it has to arrive. We cannot promise a delivery date, and we do not publish cut-off dates. What we can do is count the business days with you. The rule of thumb is to order at least 17 business days ahead.

Matching shirts for a crew

The boat crew hooded long sleeve is ordered one shirt at a time, each with its own size, role and optional sleeve name. If you are organising shirts for a boat and want to be sure every one reads the same, send us the boat name and hailing port as they should appear and we will confirm how to enter them.

Questions after you order

In the first 24 hours

This is when an order can be cancelled or changed: size, colour, the spelling of a name, boat or lake, or the delivery address. Email with the order number and the change. A refund for a cancelled order is sent within 7 days.

While it is on its way

Processing takes 1–3 business days and transit takes 7–14 business days. When the carrier gives us a tracking number, we include it in the dispatch email. If the order looks late against that estimate, email us with the order number and the delivery address and we will help.

After it arrives

If it is damaged, defective, the wrong item, or printed differently from what you typed, send a photo and the order number. If it is simply not right for him, you have 60 days from delivery to return it for any reason, and we email a free return label. That includes personalised items. Refunds are sent within 7 days of our receiving the return, to the original payment method, or as store credit that never expires if you ask for it.

Gifts, crews and larger orders

When the gift went to his address

Most orders here are placed by one person and worn by another. The order emails go to the buyer, so the buyer is usually the one who should write to us. If he is the one writing, because the hat arrived and he would like the other colour, he should give the order number from the paperwork if it shows one, or else your name and the delivery address, so we can find the order. Returns work the same way for a gift as for anything else: 60 days from delivery, any reason, free return label.

When you are buying for a whole boat

There is no group order form and no separate ordering route for crews, clubs or family trips. Each item is added to the cart on its own, with its own size and its own personalised lines, and one checkout can hold as many items as you need. If you are putting together shirts for four people and want a second pair of eyes on the list before you order, send us the boat name, the hailing port, and each person’s size, role and sleeve name. We will tell you whether every line fits its field.

When several grandchildren are chipping in

Checkout takes one payment per order, so one person places it. The simplest plan is the usual one: one grandchild orders the lake name mug, and the others settle up at home.

Words you might need in your email

You do not have to speak like an angler to write to us. A few terms come up on the product pages, though, and it helps to know which line you are talking about.

• Hailing port: the home port lettered under a boat’s name. On our boat items it is the optional second line.
• Transom: the flat back of a boat, where the name and hailing port are painted. It is the place to look when you need the exact spelling.
• Role line: the optional line that reads Captain, First Mate or Crew. The crew shirt also offers Greenhorn, for the newest hand aboard.
• Sleeve name: the optional name on the sleeve of the crew shirt, up to 12 characters, which adds $4 when filled in.
• Since year: the optional year on the lake name mug, any year from 1900 to 2026, usually the year he first fished that water.
• The plate: the panel beside the fields on a personalised product page that repeats what you type. If you are describing what you entered, describe what the plate showed.

What we cannot help with

It saves everyone time to say this plainly.

• Phone calls. We have no phone number and cannot call you back.
• Visits and pickup. There is no showroom or collection point. Orders are shipped to the address you give.
• Delivery outside the four countries. Checkout offers the United States, Canada, Australia and New Zealand only.
• A proof before printing. There is no proof or mockup step. The live plate on the product page is the preview.
• Brand, team or logo printing. We print his name, his boat and his lake. We do not print someone else’s trademark.
• A promised delivery date. We give estimates in business days, and an estimate is all they are.

Photos and privacy

There is no photo upload anywhere on the site. The only time we see a photo is when you choose to attach one to an email, usually to show damage or a print problem. Those photos are deleted 30 days after delivery of the related order. How we handle the details that come with an order or an email is set out in the Privacy Policy.

Business details

Reel Tee
9 Livingston Dr
Howell, NJ 07731
US

Email: support@reeltee.shop

Support is by email only. If you need to return an item, please email first: the free return label we send carries the address the parcel should go to.

If you are ready to write, start an email to support@reeltee.shop, or choose a subject line on the Submit a Ticket page. You will hear back within 24 hours on business days.