Cancel or Change an Order

Last updated: 14 November 2026

You ordered, and then you remembered the boat is spelled with one L, or he told you over dinner that he wears a 3XL now. This page explains how to cancel a Reel Tee order or change it, how long you have, what to put in the email and when the money comes back if you cancel. The short version: you have 24 hours from the moment you order, and it is done by email.

1. The 24-hour window

You can cancel or change an order within 24 hours of placing it. The 24 hours start at the time on your order confirmation email. They are ordinary clock hours, so an order placed at 9 p.m. on Friday has until 9 p.m. on Saturday.

Send your email inside the window even if it falls on a weekend. Our replies go out on business days, Monday to Friday, within 24 hours, so an email sent on a Saturday will be answered on Monday. Do not wait for Monday to write it.

The window is short for a reason. Making an order takes 1–3 business days, and there is no proof or mockup step in between. We print exactly what was typed. Once an order has been made, a different size or a corrected spelling means making a different item.

2. How to ask

1. Find your order number. It is in the subject line and the first lines of your order confirmation email. If you have an account, it is also listed under My Account, in Orders.
2. Email us. Write to support@reeltee.shop. Email is the only way to cancel or change an order. There is no phone line and no form on the site.
3. Use a clear subject line. Put the order number first and the request after it. “Order 1234: cancel”, “Order 1234: lake name spelling” and “Order 1234: change 2XL to 3XL” all work. A subject line that only says “Help” takes longer to deal with.
4. Say exactly what you want. For a change, give the item, what it says or is now, and what it should say or be. For a spelling, type the corrected text exactly as it should be printed.
5. Wait for our reply. We reply within 24 hours on business days to tell you what has been done. If you do not see a reply, check your spam folder before writing again.

Write from the email address you used at checkout if you can. If you are writing from a different address, include the name and delivery address on the order so we can be sure it is yours.

3. What can be changed

Four things can be changed inside the 24 hours.

If the change you need is not in the table, such as a different quantity or swapping one design for another, email us inside the 24 hours and ask. We will tell you what is possible. If you only want to add something, the simplest way is a second order. Shipping is free on every order with no minimum, so a second order costs nothing extra to deliver.

4. Changing a size or colour

Adult sizes run S, M, L, XL, 2XL, 3XL, 4XL and 5XL on every tee, long sleeve, hoodie and sweatshirt. If you are not sure which way to go, the Size Guide explains how to measure a shirt he already owns. You can do that well inside 24 hours if there is one in the laundry basket.

Size changes can move the price. Sizes 2XL and 3XL cost $2 more than S to XL, and 4XL and 5XL cost $4 more. Going from 2XL to 3XL costs the same. Going from XL to 2XL, or from 3XL to 4XL, costs $2 more. Going down a group costs less. If your change crosses one of those lines, say so in your email, and our reply will say how the difference is handled.

Colours depend on the product. Tees come in three colours each, long sleeves and hoodies in two. Hats come in colour pairs named front panel first and mesh second, so Khaki & Brown is a khaki front with brown mesh. The Tight Lines Pier hat comes in Red & White only, so it has no other colour to change to. Use the colour name exactly as it appears on the product page.

5. Fixing the spelling on a personalised item

This is the change people ask for most. A misspelt lake name caught inside 24 hours is a one-line email. The same mistake caught three weeks later is a return.

When you write, type the corrected text exactly as it should appear. Do not describe the fix. “Change Marow Lake to Marrow Lake” is clear. “Add the missing letter” is not. Check your correction against the limits for each field, because we cannot print more characters than the field allows:

• Custom Boat Name Tee with Hailing Port: boat name up to 20 characters, printed in capitals. Hailing port, which is the home port lettered under a boat’s name, up to 26 characters and optional. An optional role line: Captain, First Mate or Crew.
• Custom Boat Crew Hooded Long Sleeve Shirt: the same boat name and hailing port fields, a role line that also offers Greenhorn, and an optional name on the sleeve of up to 12 characters, which adds $4 when filled in.
• Custom Name Fishing Trucker Hat: name or nickname up to 14 characters, and an optional second line of up to 18 characters for a lake, a boat or a year.
• Custom Lake Name Coffee Mug with Since Year: name up to 16 characters, lake or water up to 22 characters and optional, and an optional “since” year from 1900 to 2026.

An optional line that is left empty is left off the item. Inside the 24 hours you can ask us to add a line you forgot or remove one you regret. Adding a sleeve name to the crew shirt adds $4, and removing one takes $4 off.

One limit applies to every personalised item. We do not print brand names, team names, logos or anyone else’s trademarks. A correction that turns the text into one of those cannot be made. Section 9 covers this.

The best time to catch a spelling is before you pay. On each personalised product page, the plate beside the fields repeats what you type as you type it. Read it back once, letter by letter, the way a lettering shop would read a boat name back before painting it on the transom, which is the flat back of the boat.

6. Changing the delivery address

Send the whole address. A correction to one line is not enough. Include the name, street, apartment or unit, town, state or province, postal code and country. We can only deliver to the United States, Canada, Australia and New Zealand, so the new address has to be in one of those four.

Address changes matter most on gift orders. If you meant to send his birthday shirt to your house so you could wrap it, and sent it to his by mistake, 24 hours is the time you have to rescue the surprise. Once a parcel has left, we cannot promise the carrier will redirect it. The Shipping & Delivery page covers what happens with addresses after dispatch.

7. Cancelling the whole order

To cancel, email us within 24 hours of ordering with the order number and the word “cancel” in the subject line. You do not have to give a reason. We reply to confirm the cancellation.

If the order has several items and you only want to drop one, say which one. We will treat that as a change to the order and reply with what happens to the rest.

Personalised items can be cancelled inside the 24 hours like anything else.

8. Refunds for cancelled orders

Refunds for cancelled orders are sent within 7 days. The refund goes to the original payment method, the same card or account that paid. If you would rather have store credit, say so when you cancel. Store credit never expires.

Shipping is free and we do not collect sales tax, so the refund for a cancelled order is the item total you paid at checkout. “Sent” means issued from our side. How soon it shows on your statement after that depends on your bank or account provider. The Refund Policy has the detail and a checklist for a refund that has not appeared.

9. When we cancel an order

We sometimes cancel an order from our side. The usual case is a personalised item where the text typed is a brand name, a team name, a logo or someone else’s trademark. We do not print those. Such orders are cancelled and refunded. We email you to say so, and the refund is sent within 7 days.

A made-up boat name is fine. SECOND WIND, LAST CAST, a family nickname, the name of his lake or the year he started fishing it are all the kind of thing the fields are for. If you are not sure whether a phrase is someone’s trademark, email us before you order.

10. After the 24 hours

If more than 24 hours have passed, email us anyway with the order number and what you need. We will tell you where the order stands and whether anything can still be done. We cannot promise a change at that point, because the order may already have been made.

If the change cannot be made, you are still covered. Every product, personalised items included, can be returned within 60 days of delivery for any reason, and we pay the return postage. A wrong size or a spelling you typed wrongly can come back under that rule. The steps are on the Returns & Exchanges Policy page.

11. If the order has already shipped

An order that has left cannot be cancelled or changed. Let it arrive. The 60-day return window starts on the day it is delivered, so you lose nothing by waiting for it. Then email us to start a return, and we will send a free return label.

Refusing the parcel at the door is not a way to cancel. We cannot promise what a carrier does with a refused parcel. Accepting it and using our return label is the route this policy covers.

12. A few real cases

• The crew of four. Four friends each order the Custom Boat Crew Hooded Long Sleeve Shirt before a trip. Three type the boat name the same way and one types it differently. That is four separate orders, and each has its own 24 hours. The one with the odd spelling needs its own email with its own order number.
• The Father’s Day order placed at midnight. A daughter who does not fish orders a tee late at night and wakes up thinking Olive was the wrong choice. She has until midnight the following night to email. “Order 1234: Olive to Sand” is the whole message.
• The since year. Grandkids put 1978 on Grandpa’s mug, and their mother says it was 1987. Inside 24 hours that is an email. After that, the mug can still come back within 60 days of delivery.

13. Contact us

Email support@reeltee.shop. Support is by email only, and we reply within 24 hours on business days, Monday to Friday. For where an order is after it has left, see Order Tracking. For common questions, see the FAQs.

Reel Tee, 9 Livingston Dr, Howell, NJ 07731, US.