Help Center

Last updated: 14 November 2026

This is the page to open when you have a question and do not know which page holds the answer. Each section below gives the short version of one topic and then points to the page with the full version. Reel Tee is a small catalogue, 20 products in five trays, so most questions have one clear answer and it is written down somewhere on this site. Where it is not, email support@reeltee.shop. Support is by email only, and replies go out within 24 hours on business days, Monday to Friday.

Quick answers

These five questions make up most of the email we receive. If yours is one of them, the answer is right here.

When will it arrive?

A typical order arrives 8–17 business days after you place it. That is 1–3 business days to make the order and 7–14 business days in transit, to the United States, Canada, Australia or New Zealand alike. For a gift, order at least 17 business days before the day you need it. These are estimates and not promises; holidays and carrier delays can add days.

I typed the name wrong. Can you fix it?

Yes, if you email within 24 hours of ordering. Give the order number and the line exactly as it should read. Inside that window we can also change a size, a colour or the delivery address, or cancel the order outright.

Do I get to see a proof first?

No. There is no proof or mockup step. We print exactly what is typed. The plate beside the fields on each personalised product page repeats your text as you type, and that is the preview.

Can a personalised item be returned?

Yes. Everything we sell can be returned within 60 days of delivery for any reason, personalised items included. We pay the return postage and email you a free label. There are no restocking fees.

What does shipping cost?

Nothing. Shipping is free to the United States, Canada, Australia and New Zealand, with no minimum order and no coupon. Those are the only four countries checkout offers.

Finding a gift when you do not fish

The site is laid out like an open tackle box because that is the one object every angler owns, and because it gives someone who does not fish a way in. On the homepage, the tackle box has a tray for each department. Under it, Where does he fish? sorts the same products by five waters, so you can shop by the one thing you probably do know about him.

• By tray: Top Tray for personalised items, Fishing Tees, Long Sleeves & Hoodies, Trucker Hats and Coffee Mugs.
• By water: Lake, River, Pier & Surf, Boat and Ice.
• By person: For Dad and For Grandpa.
• Everything: the bottom of the box, which is the full shop.

A few pairings that tend to work. A daughter buying for Father’s Day who knows only that Dad leaves before sunrise: the First Light Dock tee or the 5 A.M. Boat Ramp mug. Grandkids buying for a grandfather who writes every catch down: the Grandpa’s Logbook tee. A man who tells the same story about the same fish every year: the One That Got Away measuring mug. He will claim the mug is inaccurate.

The FAQs explain the angler’s vocabulary printed on the designs, such as skunked, honey hole and high hook, in case you want to know what you are giving him.

Orders

You do not need an account to order. After checkout you receive an order email with an order number; that number is the key to everything else, so hold on to the email. For 24 hours after ordering you can cancel or change the order by email. Changes cover size, colour, the spelling of a name, boat or lake, and the delivery address.

For a change, write the order number and the correction in plain words, for example: order 1234, lake line should read MARROW LAKE, not MARROW LAKES. For a cancellation, the order number and the word cancel are enough, and the refund is sent within 7 days. After the 24 hours have passed, email us anyway and we will tell you where the order stands.

Full details: Cancel or Change an Order. To see where an order is: Order Tracking.

Shipping and delivery

Orders ship from the USA to four countries: the United States, Canada, Australia and New Zealand. Shipping is free to all four. Processing takes 1–3 business days and transit takes 7–14 business days, so plan on 8–17 business days door to door. Business days are Monday to Friday.

When the order is dispatched we email you. When the carrier gives us a tracking number, we include it in that dispatch email. For parcels going to Canada, Australia or New Zealand, any import duties or taxes depend on the destination country. If an order looks late against the estimate, or the address on it is wrong, email us with the order number and we will help.

We do not print cut-off dates for Father’s Day, Christmas or any opening day, because a date on a web page is not something a carrier is bound by. The honest rule is the 17 business days above, counted back from the day it has to be in his hands.

Full details: Shipping & Delivery.

Returns and exchanges

The return window is 60 days from delivery. It applies to every product and every reason: a change of mind, a size that did not fit, a gift he already owned, and personalised items too. For a change-of-mind return we pay the postage and email you a free return label. For anything that was our error, meaning a damaged item, a defective item, the wrong item or a print that differs from what was typed, the return is free as well. There are no restocking fees.

To start, email us with the order number and what you would like to do. If it is a size problem, tell us the size he needs. If something arrived damaged, attach a clear photo; photos you send are deleted 30 days after delivery of the related order.

One point about personalised items, since it is asked often. We print exactly what is typed, so a name spelt wrongly in the field is not treated as our error. The item can still come back under the same 60-day rule with the same free label.

Full details: Returns & Exchanges Policy.

Refunds

A refund for a returned item is sent within 7 days of our receiving the return. It goes to the original payment method. If you prefer store credit, say so in your email; store credit never expires. A refund for an order cancelled inside the 24-hour window is also sent within 7 days.

How long the money then takes to show on a statement depends on the payment provider, not on us. If a refund we have confirmed has not appeared, email us with the order number and we will help.

Full details: Refund Policy.

Payments

Prices are in US dollars. The payment options available to you are shown at checkout before you pay. The price on the product page at the time you order is the price that applies, including the add-on for larger sizes and the optional sleeve name on the crew shirt.

We never ask for card numbers, security codes or passwords by email, and you should never send them. If a message claiming to be from Reel Tee asks for any of those, do not answer it; forward it to us instead.

Full details: Payment Methods.

Products and sizing

Tees, long sleeves, the hoodie and the sweatshirt come in adult sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL. 2XL and 3XL cost $2 more; 4XL and 5XL cost $4 more. Trucker hats are one size with an adjustable snap closure. Mugs are one size.

If you are buying a surprise, read the label of a tee in his drawer, or ask the person who does his laundry. People often go up a size on hooded long sleeves and hoodies that will go over a tee. We do not publish a measurement chart yet; exact garment measurements are available by email, and the Size Guide shows how to measure a shirt he already owns so you have something to compare them with.

For washing, follow the care label inside the garment or the care note that comes with the mug, and email us if anything is unclear.

Full details: Size Guide.

Personalised items

The Top Tray holds four items that carry his own words: the boat name tee with hailing port, the boat crew hooded long sleeve, the name trucker hat and the lake name mug with a since year. A hailing port is the home port lettered under the name on the back of a boat. It is optional, like most second lines; an empty optional line is left off.

The Top Tray band on the homepage shows how a boat name sits over a hailing port on the brass plate, if you want to see the layout before you choose.

We do not print brand names, team names, logos or anyone else’s trademarks. An order that contains them is cancelled and refunded. If you think something on this site uses your own work without permission, the Intellectual Property Policy and the DMCA page explain how to tell us.

Account and privacy

An account is optional. If you have one, My Account lists your orders and their status. If you checked out as a guest, the order email and the Order Tracking page do the same job.

The homepage itself collects nothing. The logbook strip near the bottom is a set of made-up example entries written for the page; they are not customer records. What an order needs from you, and what happens to it, is set out in the Privacy Policy. The rules for using the site and buying from it are in the Terms of Service.

Every help page in one table

Six situations and where they lead

Real questions rarely arrive sorted by topic. These are common ones, with the route through the pages above.

• A wife ordering a boat-name tee for a husband who has just named his first boat. Copy the name from the boat itself or from a photo, type it into the boat name tee, and read the plate back. Add the hailing port only if the boat has one.
• A crew of four who want matching shirts before a trip. Each crew shirt is ordered as its own item with its own size, role and sleeve name. Count 17 business days back from the departure date and order before then.
• A lake name spelt wrongly, noticed that evening. You are inside the 24 hours. Email the order number and the correct spelling. See Cancel or Change an Order.
• A 2XL that should have been a 3XL. Inside 24 hours it is a change. After delivery it is a return within 60 days with a free label; tell us the size he needs and we will help by email.
• A Christmas gift bought early, to go back in January. The 60 days start on the delivery date, so an early purchase usually still qualifies. Note the day the parcel arrives.
• A parcel to Canada, Australia or New Zealand. Same free shipping, same 7–14 business days in transit. Duties depend on the destination country.

Still stuck

Email support@reeltee.shop. Put the order number in the subject line if you have one, and say what you need in the first sentence. You will have a reply within 24 hours on business days. There is no phone number, no chat window and no form to fill in; an email reaches the same inbox every time. If you would like a subject line written for you, the Submit a Ticket page has one for each kind of request.