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\nBuying a shirt for someone else is a guess, and buying one for a man who has worn the same three tees since the boat was new is a harder guess. So the return rule at Reel Tee is short: 60 days from delivery, every product, any reason, and we pay the postage back. This page explains the process: what can come back, how to start, how the return label works and what to do about a wrong size. For the money side, meaning how much is refunded, where it goes and when, see the Refund Policy.
\nYou have 60 days from delivery to return anything bought on reeltee.shop. The clock starts on the day the parcel is delivered. It does not start on the day you ordered, so the time an order spends being made and travelling does not eat into it.
\nThat matters for gifts. Say you order a Tip-Up Ice Fishing Crewneck Sweatshirt early for Christmas and it is delivered at the end of November. He opens it on Christmas morning and it is a size too small. Sixty days from a late-November delivery runs to late January, so there is still time after the holidays to send it back. If you are buying a long way ahead, note the delivery date somewhere. It is the date that counts.
\nTo use the window, email us before the 60 days are up. The steps are in section 4.
\nEverything. Graphic tees, hooded long sleeve shirts, the pullover hoodie, the crewneck sweatshirt, trucker hats, coffee mugs and all four personalised items. We do not keep a list of exceptions, and you do not have to give a reason that sounds good enough. “He already has one” and “it was the wrong grey” are both fine.
\n| Reason | \nCan it be returned? | \nReturn postage | \nWhat to tell us | \n
|---|---|---|---|
| Changed your mind, or it was not what he wanted | \nYes, within 60 days of delivery | \nFree, we email a label | \nOrder number and the item | \n
| Wrong size or wrong colour chosen | \nYes, within 60 days of delivery | \nFree, we email a label | \nOrder number, the item, and the size or colour you wanted instead | \n
| Personalised item with a spelling you typed wrongly | \nYes, within 60 days of delivery | \nFree, we email a label | \nOrder number and the item | \n
| Arrived damaged or with a fault | \nYes, within 60 days of delivery | \nFree, we email a label | \nOrder number, what is wrong, a photo if you can | \n
| Not the item you ordered | \nYes, within 60 days of delivery | \nFree, we email a label | \nOrder number, what you ordered and what arrived | \n
| Print different from what you typed | \nYes, within 60 days of delivery | \nFree, we email a label | \nOrder number, what you typed and what was printed | \n
The table has the same answer in every row on purpose. The only thing that changes from one reason to the next is what is useful for us to know.
\nThe Top Tray is our personalised department: the Custom Boat Name Tee with Hailing Port, the Custom Boat Crew Hooded Long Sleeve Shirt, the Custom Name Fishing Trucker Hat and the Custom Lake Name Coffee Mug with Since Year. Many stores refuse returns on anything with a name on it. We do not. Personalised items have the same 60-day window as everything else.
\nThere is one distinction worth knowing. We print exactly what is typed, and there is no proof or mockup step. The plate beside the fields on the product page reads your lettering back as you type. So if the tee arrives saying SECOND WIMD because that is what was typed, the print is not our error. The return is still accepted under the 60-day rule, with our free label. If the tee arrives saying something different from what you typed, that is our error, and the return is also free. In both cases the process below is the same.
\nIf you notice a typing mistake soon after ordering, there is a quicker fix than a return. Within 24 hours of ordering you can email us the corrected spelling of a name, boat or lake. See Cancel or Change an Order.
\nPlease email before sending anything back. A parcel that turns up with no order number and no warning is hard to match to a person, and the address on your original parcel may not be the right one for returns. The reply to your email has the label and the right address on it.
\nThere is no returns form on the site and no account needed. Everything is done by email.
\nWe pay for return postage on every return. That includes plain change of mind. You do not buy postage and claim it back. We email you a label and you use it.
\nThis is unusual enough that people ask whether there is a catch. There is not. There are no restocking fees either. If you buy your own postage without emailing us first, though, we have no label on record for that parcel, so please start with the email.
\nThe most common return here is a size. A 2XL tee that should have been a 3XL is the classic case: the buyer guessed, or went by a shirt he bought ten years ago.
\nIf you want the same item in another size or colour, say so in your return email and tell us which one. We will reply with the return label and tell you how the swap works for your order. Sizes run from S to 5XL on every tee, long sleeve, hoodie and sweatshirt. Sizes 2XL and 3XL cost $2 more than S to XL, and 4XL and 5XL cost $4 more, so moving between size groups can change the price. Moving from 2XL to 3XL does not.
\nBefore you choose the second size, spend two minutes with the Size Guide. It explains how to measure a shirt he already owns and likes, which is more reliable than guessing twice. You can also email us for the exact garment measurements of any item.
\nHats are one size with an adjustable snap closure, and mugs are one size, so size returns on those are rare. Colour is the usual reason. Hat colours are named front panel first and mesh second, so Navy & White is a navy front with white mesh.
\nIf something arrives broken, has a fault, is not the item you ordered, or is printed differently from what you typed, that is our error. Email us with the order number and tell us what is wrong. A photo of the problem helps us understand it quickly. For a wrong item, a photo of the item and its size label is the most useful thing you can send.
\nPhotos you email us are used only to deal with that order. They are deleted 30 days after the delivery of the order they relate to. There is no photo upload on the site. A photo only reaches us if you attach it to an email.
\nOur-error items have the same 60-day window, the return is free, and there are no fees. Tell us in the email whether you would like your money back or would rather have the item again, and we will reply with the label and the next step.
\nGifts follow the same rules, and the 60 days still run from delivery. Either the buyer or the person who received the gift can email us, but we need the order number to find the order. It is in the order confirmation email, so the buyer will have it. If you received the gift and do not want to ask, send us the buyer’s name, the delivery address and the item, and we will tell you if we need anything more.
\nRefunds go back to the original payment method, which means to the person who paid. If that would give the surprise away or cause an awkward conversation, mention it in the email. Store credit is available on request, and the Refund Policy explains how it works.
\nThe same policy applies wherever we deliver: 60 days from delivery, any reason, return postage paid by us. Start with the same email. Tell us which country the parcel is coming from so the label we send suits where you are. Every order ships from the USA, and a return from overseas takes time to travel back. The 7 days for the refund are counted from the day we receive the return.
\nIf you have a question about customs paperwork for the trip back, ask it in the same email.
\nA return is for something that has been delivered. If you ordered within the last 24 hours and want to cancel, or change the size, colour, spelling or address, you do not need a return. Email us inside that window and we change or cancel the order. The Cancel or Change an Order page has the details.
\nIf more than 24 hours have passed, email us anyway and we will tell you where the order stands. If it is already on its way, let it arrive, then start a return from this page. The 60 days begin when it is delivered, so nothing is lost by waiting for it.
\nOnce we receive the return, the refund is sent within 7 days to the original payment method, or as store credit if you asked for that. Store credit never expires. We email you when the refund has been sent. How long your bank then takes to show it is up to the bank. The Refund Policy covers amounts, methods and what to do if a refund does not show up.
\nIf we open a return and cannot tell whose it is, because there is no order number and nobody emailed, we have to work it out from the item alone. That is slow. The email in step 1 is what keeps this from happening.
\nEmail support@reeltee.shop with your order number. Support is by email only, and we reply within 24 hours on business days. The FAQs answer the common return questions, and Shipping & Delivery covers parcels that are late or have not arrived, which is a different problem from a return.
\nReel Tee, 9 Livingston Dr, Howell, NJ 07731, US. This is our business address. Please do not post returns to it without emailing first. The return label we send you carries the address to use.
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