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\nThis page is about money: when Reel Tee sends a refund, how much it is, where it goes and what to do if it does not show up. The steps for sending something back, including the free return label, are on the Returns & Exchanges Policy page. In short, every product can be returned within 60 days of delivery for any reason, and the refund is sent within 7 days of our receiving the return.
\nThere are three ordinary ways a refund comes about. Each has its own starting point for the 7 days.
\nAny product can come back within 60 days of delivery, for any reason: wrong size, wrong colour, change of mind, a duplicate gift, or a personalised item with a spelling that was typed wrongly. You email us, we send a free return label, you send the item back. The refund is sent within 7 days of our receiving the return.
\nIf an item arrived damaged or with a fault, was not the item you ordered, or was printed differently from what you typed, the return is free and the same 60-day window applies. The refund is sent within 7 days of our receiving the return. If you would rather have the item again than have the money, say so in your email and we will reply with the next step.
\nYou can cancel an order by email within 24 hours of placing it. See Cancel or Change an Order. Refunds for cancelled orders are sent within 7 days. The same applies if we cancel an order ourselves, which is covered in section 9.
\nFor a return, the 7 days start on the day we receive the parcel. They do not start on the day you email us or the day you hand the parcel to the carrier. A return from Canada, Australia or New Zealand spends longer travelling than one from the next state, and that travel time comes before the 7 days begin.
\nFor a cancelled order there is no parcel to wait for, so the refund is sent within 7 days.
\n“Sent” means we have issued the refund from our side. We email you when that is done. After that, the money is with the payment network and your bank or account provider. How quickly it appears on your statement is set by them. If you are watching for it, look for a credit in US dollars for the amount in our email.
\nRefunds go back to the original payment method, meaning the same card or account that paid for the order. A refund is not sent to a different card or to a different person.
\nIf you would rather have store credit, ask for it in your return email. Store credit never expires. That suits people who know they will be back, such as the family that buys him a shirt every Father’s Day, or a crew that will want another round of shirts next season. If you do not ask for store credit, the refund goes to the original payment method. That is the default, and we do not push anyone towards credit.
\n| Situation | \nItem price | \nReturn postage | \nRestocking fee | \nRefund sent | \n
|---|---|---|---|---|
| Changed your mind, within 60 days of delivery | \nRefunded | \nFree, our label | \nNone | \nWithin 7 days of our receiving the return | \n
| Wrong size or colour chosen | \nRefunded | \nFree, our label | \nNone | \nWithin 7 days of our receiving the return | \n
| Personalised item, spelling typed wrongly | \nRefunded | \nFree, our label | \nNone | \nWithin 7 days of our receiving the return | \n
| Damaged, faulty, wrong item, or print different from what was typed | \nRefunded | \nFree, our label | \nNone | \nWithin 7 days of our receiving the return | \n
| Order cancelled within 24 hours of ordering | \nRefunded | \nNot applicable | \nNone | \nWithin 7 days | \n
Shipping to you is free on every order, so there is no delivery charge to refund or to hold back. We do not collect sales tax, so there is no tax line to work out either. In practice the refund for an item is the price you paid for that item.
\nSome prices include an add-on. Sizes 2XL and 3XL cost $2 more, and 4XL and 5XL cost $4 more. On the Custom Boat Crew Hooded Long Sleeve Shirt, a name on the sleeve adds $4. These are part of the item price you paid, so they are part of the refund for that item.
\nIf you bought three things and return one, the refund is for the one you returned. The other two are not affected, and because shipping was free there is nothing to recalculate. If you return two of the three, the refund is the two item prices added together. Name every item you are sending back in your return email, so the amount we refund matches what is in the parcel.
\nThe figures below use prices shown on the site when this page was written. Prices can change. The amount that counts is the one on your order confirmation email.
\nStore credit is an alternative to a refund, and it is only given when you ask for it. It is worth the same amount as the refund would have been, in US dollars, and it never expires. It can be used on anything in the shop, including personalised items.
\nWhen you ask for store credit, our reply explains how the credit is recorded and how to use it on your next order. If you are returning a gift and want the credit rather than a refund to the buyer, tell us in your email who should have it.
\nWhen a gift is returned, the refund goes to the original payment method. That belongs to the person who bought the gift. The person who received it does not get the money. If you received a Reel Tee shirt as a gift and want to return it, the buyer will see a refund on their statement. If you would rather that did not happen, ask about store credit in your email.
\nIf you bought the gift and are returning it yourself, nothing is different. Tell us the order number and the refund goes back the way the payment came.
\nWork through these in order before you worry.
\nWe sometimes have to cancel an order ourselves. The most common reason is on personalised items. We do not print brand names, team names, logos or anyone else’s trademarks. If the text typed for a boat name, hat or mug is one of those, the order is cancelled and refunded. A made-up boat name such as LAST CAST is fine. A company’s name or slogan is not. The Intellectual Property Policy explains the reasoning.
\nWhen we cancel an order for any reason, we email you to say so, and the refund is sent within 7 days to the original payment method.
\nA refund for a return depends on the item coming back, and a parcel that never arrived cannot come back. If your order has not been delivered and the delivery estimate has passed, which is 8–17 business days after ordering, email us with the order number and we will help. The Shipping & Delivery page explains what to check first.
\nIf a charge looks wrong, such as an amount you do not recognise, a charge that appears twice, or a refund that seems short, email us first with the order number. Most of the time it is something we can explain or fix from our side, and that is quicker than going through your bank. Writing to us does not take away any right you have with your bank or payment provider. The Payment Methods page covers charges and declined payments in more detail.
\nThis policy sits on top of whatever rights the law gives you where you live. It does not reduce them. If consumer law in your country or state gives you more than is written here, you have that as well. Our Terms of Service set out the rest of the agreement between us, which is governed by the laws of New Jersey.
\nEmail support@reeltee.shop with your order number in the subject line, for example “Order 1234: refund”. Support is by email only. We reply within 24 hours on business days, Monday to Friday.
\nReel Tee, 9 Livingston Dr, Howell, NJ 07731, US.
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