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\nThis page explains how paying works at Reel Tee: where you see your payment options, what currency the prices are in, what makes up the total, what happens if a payment does not go through and how money comes back to you if you return or cancel something. The payment options available to you are shown at checkout before you pay.
\nWe do not print a list of payment options on this page. The place to see them is the checkout, where the options available for your order are shown before you pay. Nothing is charged for looking. You can add an item to the cart, go to checkout, see the options and the total, and leave again without buying.
\nPayment happens at checkout on reeltee.shop and nowhere else. We do not take orders or payments by email. There is no phone line. We have no shop counter, so nothing can be paid for in person.
\nEvery price on the site is in US dollars, wherever you are ordering from. The price on the product page is the price that counts. The ranges below are the prices shown when this page was written. They are here to help you plan a budget, and they can change.
\n| Product | \nPrice | \nPersonalised version | \nOptions that change the price | \n
|---|---|---|---|
| Fishing tees | \n$27.99–$29.99 | \nCustom Boat Name Tee with Hailing Port, $32.99 | \nSize: 2XL and 3XL add $2, 4XL and 5XL add $4 | \n
| Hooded long sleeve shirts | \n$44.99 | \nCustom Boat Crew Hooded Long Sleeve Shirt, $48.99 | \nSize add-on as above. Name on sleeve adds $4 on the crew shirt | \n
| Crewneck sweatshirt | \n$46.99 | \nNone | \nSize add-on as above | \n
| Pullover hoodie | \n$52.99 | \nNone | \nSize add-on as above | \n
| Trucker hats | \n$29.99–$31.99 | \nCustom Name Fishing Trucker Hat, $34.99 | \nNone. One size, adjustable | \n
| Coffee mugs | \n$18.99–$19.99 | \nCustom Lake Name Coffee Mug with Since Year, $22.99 | \nNone. One size | \n
Colour never changes the price. Neither does adding a hailing port, a role line, a second line on the hat, or a lake and year on the mug. The only personalisation field that costs extra is the sleeve name on the crew shirt.
\nThe total at checkout is built from very few parts, and you can work it out before you get there.
\nTwo worked examples. A Custom Lake Name Coffee Mug at $22.99 with a name, a lake and a since year filled in comes to $22.99, because those lines are included. A Custom Boat Crew Hooded Long Sleeve Shirt at $48.99 in 3XL with a sleeve name comes to $48.99 plus $2 plus $4, which is $54.99. A crew of four ordering that same shirt one by one will each see their own total, depending on their size and whether they added a sleeve name.
\nThe checkout shows the full total before you pay. If it does not match what you worked out, stop and look at the cart. The usual cause is a size add-on or a second copy of an item added by a double click.
\nWe deliver to Canada, Australia and New Zealand, and we charge in US dollars there too. If your card or account is in Canadian, Australian or New Zealand dollars, your bank or account provider converts the amount at its own exchange rate, and it may add a foreign transaction fee. That rate and that fee are set by your bank. We do not see them and cannot change them. The amount on your statement in your own currency will differ from the US dollar figure at checkout.
\nImport duties and taxes are a separate matter from the payment you make to us. They depend on the destination country and are set by that country’s customs authority. We do not set them and they are not part of the total you see at our checkout. The Shipping & Delivery page says more about parcels crossing a border.
\nYou can buy as a guest. Checkout asks for what is needed to send the parcel and to email you about it: a name, a delivery address and an email address, plus whatever the payment option you choose asks for. If you prefer to have an account, My Account lists your orders and their status in one place.
\nUse an email address you check. Your order confirmation, the dispatch email and any reply from us about a change or a return all go to that address. A typing mistake in the email field is the most common reason people think an order did not go through. How we handle the details you give us is set out in the Privacy Policy.
\nMost orders here are gifts, so the person paying and the person receiving are usually different people. Checkout lets you give a delivery address that differs from your own. A grandchild in one state can pay for a mug and have it sent straight to Grandpa in another, or across the border to Canada.
\nIf the parcel is going straight to him and you would rather he did not learn what you paid, email us before or just after you order and ask what paperwork travels with the parcel. Emails about the order go to the address typed at checkout, so use your own.
\nIf a gift is later returned, the refund goes to the original payment method, which is yours. Section 10 covers refunds.
\nYour order is placed when checkout finishes and you see the order confirmation page. An order confirmation email follows. When the charge appears on your statement depends on the payment option you choose and on your bank. If you want to know how a particular option handles this, the checkout page for that option is the place to read about it before you confirm.
\nA declined payment is nearly always decided by your bank or account provider. We do not decline it, and we cannot see the reason. These are the things to check, in the order that usually finds the problem fastest:
\nIf a payment fails, no order confirmation email is sent. Before you try a second time on a personalised item, read the plate beside the fields again to make sure the lettering is still what you meant.
\nIf the page froze or you closed the tab at the wrong moment, do not order again straight away. First look for an order confirmation email, and check the spam folder too. If you have an account, look under My Account in Orders. If there is a confirmation, the order exists and you are done.
\nIf there is no confirmation and you are still unsure, email support@reeltee.shop with the name and email address you used and roughly when you ordered. We will tell you whether an order came through. If you see what looks like the same order charged twice on your statement, send us the date and amount of each charge and the order number if you have one, and we will look into it.
\nEvery product can be returned within 60 days of delivery for any reason, with free return postage. The refund is sent within 7 days of our receiving the return, to the original payment method. Orders can be cancelled by email within 24 hours of ordering, and refunds for cancelled orders are sent within 7 days.
\nThe original payment method means the same card or account that paid. The refund is in US dollars. If your bank converted the original charge, it will convert the refund too, at the rate on that day, so the two amounts in your own currency may not match exactly.
\nThe Refund Policy has worked examples and a checklist for a refund that has not shown up. The Returns & Exchanges Policy explains how to send something back.
\nIf you would rather have store credit than a refund, ask for it in your return or cancellation email. Store credit never expires. It is only given when you ask for it. The default is always a refund to the original payment method. Our reply to your email explains how the credit is recorded and how to use it on a later order.
\nWithin 24 hours of ordering you can change the size, colour, spelling or delivery address by email. Some changes alter the price. Moving from XL to 2XL adds $2. Moving from 5XL to 3XL takes $2 off. Adding a sleeve name to the crew shirt adds $4. If your change moves the price either way, say so in your email and we will tell you how the difference is handled. The Cancel or Change an Order page lists what can be changed and what to write.
\nA few habits are worth having on any store, including this one.
\nIf you see a charge from us that you do not recognise, or an amount that differs from your order confirmation, email us first with the order number, or with the date and amount if you have no order number. Often the explanation is simple: someone else in the family ordered a Father’s Day gift on a shared card, or the bank’s currency conversion moved the figure. If it is something we got wrong, we would rather hear it from you directly. Writing to us does not affect any right you have with your bank or payment provider.
\nEmail support@reeltee.shop. Include your order number if you have one, and never include card details. We reply within 24 hours on business days, Monday to Friday. The FAQs cover the common questions, and the Terms of Service set out the full terms of an order.
\nReel Tee, 9 Livingston Dr, Howell, NJ 07731, US.
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