Last updated:
\nMost people who order from Reel Tee do not fish. They are buying for a dad, a grandpa or a husband who does, and they have questions he would never think to ask. These are the ones that come up, answered plainly. The numbers here are the same numbers you will find on the policy pages. If your question is not on the list, email support@reeltee.shop and you will have a reply within 24 hours on business days.
\nStart with what you do know. On the homepage, under the tackle box, there is a row called Where does he fish? with five waters: Lake, River, Pier & Surf, Boat and Ice. Pick the one that sounds like his weekends and you will see only the designs that suit it. If you know who he is to you better than where he goes, use For Dad or For Grandpa instead.
\nThe store is laid out like an open tackle box, and each tray is a department. The Top Tray holds the four personalised items. Below it sit Fishing Tees, Long Sleeves & Hoodies, Trucker Hats and Coffee Mugs. The bottom of the box is everything at once: 20 products, which is a short enough list to read in one sitting.
\nListen to how he talks about it. If he mentions a ramp, a trailer or a crew, choose Boat. If he disappears in January with a sled and a heater, choose Ice. A beach, a jetty or a rail to lean on means Pier & Surf. Standing in moving water means River. A dock, a cabin or a small boat on flat water means Lake. If you still cannot tell, the First Light Dock tee and the 5 A.M. Boat Ramp mug suit nearly anyone who gets up early to fish.
\nThey are things anglers say to each other. Tight lines means good luck. Skunked means he caught nothing. A honey hole is a spot that always produces, which is why nobody says where it is. To limit out is to catch his limit for the day, which is as good as a day gets. High hook is whoever caught the most fish on the boat. Opening day, or the opener, is the first day of a season. The run is when fish move through in numbers. First ice is the start of the ice season, and a tip-up is the flag device that signals a bite through the ice. He will know all of them.
\nFour items. The Custom Boat Name Tee takes a boat name of up to 20 characters, printed in capitals, an optional hailing port of up to 26, and an optional role line: Captain, First Mate or Crew. The Custom Boat Crew Hooded Long Sleeve takes the same lines, adds Greenhorn as a role, and offers a name on the sleeve of up to 12 characters for $4. The Custom Name Trucker Hat takes a name or nickname of up to 14 and an optional second line of up to 18. The Custom Lake Name Mug takes a name of up to 16, an optional lake or water of up to 22, and an optional since year from 1900 to 2026.
\nThe hailing port is the home port lettered under a boat’s name on the transom, which is the flat back of the boat. A boat called SECOND WIND might carry OTTER BEND beneath it. On our boat name tee and crew shirt the port line is optional. If you do not know it, or his boat lives on a trailer in the driveway, leave the line empty. Empty optional lines are left off the print; nothing is filled in for you.
\nFor a boat, find a photo that shows the back of it and copy the lettering exactly, including any apostrophe. Boat names are often jokes, so what looks like a mistake may be the point. For a lake, copy it from a map or from something he has written, because the name locals say out loud is not always the name on paper. Then use the plate beside the fields on the product page. It repeats what you type as you type it. Read it back once slowly before you add the item to your cart.
\nNo. There is no proof or mockup step. We print exactly what is typed in the fields: the same letters, the same spelling, the same year. The live plate on the product page is your preview, so treat it as the last look. If the plate says LAST CAST, the tee says LAST CAST.
\nEmail us inside 24 hours of placing the order and we change the spelling. Put the order number and the problem in the subject line, for example Order 1234: lake name spelling, and give the line as it should read. If more than 24 hours have gone by, email anyway and we will tell you where the order stands. A personalised item can also be returned within 60 days of delivery like anything else we sell. The full steps are on Cancel or Change an Order.
\nYes. We do not print brand names, team names, logos or anyone else’s trademarks, so a rod, reel, lure, boat or motor maker’s name cannot go in a field. Orders that contain them are cancelled and refunded. The same rule covers our own artwork: every design here is original, with no brands, teams, leagues, tournaments or characters on any of it. His own name, his own boat and his own lake are all fine. More detail is in the Intellectual Property Policy.
\nOne shirt at a time. Each crew shirt is its own item with its own size, role line and sleeve name, so add the first to the cart, go back, and fill the fields again for the next. Type the boat name and hailing port identically on every one; copying and pasting is safer than retyping. A common set is one Captain, one First Mate, one Crew and one Greenhorn, who is the newest hand aboard and rarely chose the title.
\nEvery tee, long sleeve, hoodie and sweatshirt comes in adult S, M, L, XL, 2XL, 3XL, 4XL and 5XL. 2XL and 3XL add $2 to the price. 4XL and 5XL add $4. Tees run from $27.99 to $29.99 before any add-on, hooded long sleeves are $44.99, the crewneck is $46.99 and the hoodie is $52.99. Prices can change, and the price shown on the product page when you order is the one that counts.
\nCheck the label inside a tee he already wears, or ask whoever does his laundry. If you want to be more careful, lay a shirt that fits him flat and measure it: chest is armpit to armpit, body length is the highest point of the shoulder down to the hem, and sleeve is shoulder seam to cuff. Email those numbers and we will send the exact garment measurements to compare. People often go up one size on hooded long sleeves and hoodies that will be worn over a tee. The Size Guide walks through all of it.
\nThe trucker hats are one size with an adjustable snap closure at the back, so there is no size to choose. Colours are listed as pairs with the front panel first and the mesh second: Charcoal & White, Navy & White, and Khaki & Brown. The Tight Lines Pier hat comes in Red & White only.
\nA hooded long sleeve fishing shirt is a shirt with long sleeves and a hood. The Dock Line and Pier Rail are both that kind. The First Ice Pullover Hoodie is a pullover hoodie, and the Tip-Up is a crewneck sweatshirt with no hood. Long sleeves and hoodies come in two colours each; tees come in three. If you need to know more about a garment before choosing, email us and ask.
\nFollow the care label inside the garment, and for a mug, the care note that comes with it. We would rather point you to the label than repeat it from memory and get it wrong. If anything on the label or the note is unclear, email us and we will answer.
\nMaking the order takes 1–3 business days. Transit then takes 7–14 business days, whether the parcel is going to the United States, Canada, Australia or New Zealand. Put together, a typical order arrives 8–17 business days after you place it. Business days are Monday to Friday. These are estimates, and holidays or carrier delays can add days. The Shipping & Delivery page has the full breakdown.
\nCount back at least 17 business days from the day you need it, and order before then. Seventeen business days is three full weeks plus two more weekdays, and longer on the calendar if a public holiday falls inside. We do not publish cut-off dates, and we cannot promise a delivery date, because the parcel is in a carrier’s hands for most of the trip. The same counting works for any opening day he has circled, and for an ice angler’s hoodie: order in November, not the week the lake freezes.
\nWe ship to the United States, Canada, Australia and New Zealand, and checkout only offers those four. Shipping is free to all of them, with no minimum order and no coupon to enter. Orders ship from the USA. For parcels to Canada, Australia or New Zealand, import duties and taxes depend on the destination country’s rules; if you have a question about a particular order, email us before you place it.
\nWe email you when the order is placed and again when it is dispatched. When the carrier gives us a tracking number, we include it in the dispatch email. You can also look an order up on the Order Tracking page with the order number and the email address you used at checkout, or under Orders in My Account if you have one.
\nYes. Enter his address as the shipping address at checkout and your own details for billing. The order emails go to the address you give for yourself. If you have a question about what is inside the parcel, such as whether the paperwork shows a price, email us before ordering and ask.
\nYes, within 24 hours of placing it. Email us with the order number and the word cancel in the subject line. Refunds for cancelled orders are sent within 7 days. Inside the same 24 hours you can also change a size, a colour, the spelling of a name, boat or lake, or the delivery address. See Cancel or Change an Order.
\nYes. Every product has the same return window: 60 days from delivery, for any reason, including a change of mind, a wrong size and items printed with a name. We pay the return postage and email you a free return label. There are no restocking fees. Because we print exactly what is typed, a spelling you typed wrongly is not our error, but the return is still accepted under the same 60-day rule with the same free label. The steps are on Returns & Exchanges.
\nThe 60 days run from the day the parcel is delivered, not from the day you ordered and not from the day he opens it. A gift delivered in the first week of December is still inside the window through most of January. If you are shopping well ahead, note the delivery date somewhere you will find it again.
\nIf you notice within 24 hours of ordering, email us with the order number and the size he needs, and we change it. If the shirt has already arrived, email us within 60 days of delivery, tell us the size he needs, and we will send a free return label and help you with the right size by email.
\nRefunds are sent within 7 days of our receiving the return, to the original payment method. If you would rather have store credit, ask in your email; store credit never expires. Refunds for orders cancelled inside the 24-hour window are also sent within 7 days. The Refund Policy covers the money side in full.
\nEmail us with the order number, a short description and a clear photo. Damaged items, defective items, the wrong item and a print that differs from what was typed are our error, and returning them is free. Photos you email us are deleted 30 days after delivery of the related order. There is no photo upload on the site, so a normal email attachment is the way to send one.
\nThe payment options available to you are shown at checkout before you pay. Prices are in US dollars. We will never ask for card details, passwords or security codes by email, so please do not send them, even if a message appears to ask. See Payment Methods.
\nNo. You can check out as a guest, and nothing on the homepage collects anything from you. The logbook strip there is a set of made-up example entries, not customer records. If you do have an account, your orders are listed in My Account. How we handle the details an order needs is set out in the Privacy Policy.
\nBy email, at support@reeltee.shop. Support is by email only; there is no phone line. Replies go out within 24 hours on business days, Monday to Friday. A subject line with your order number and the topic gets you to the answer fastest. The Contact Us page lists what to include, and Submit a Ticket has ready-made subject lines for each kind of request.
\n